VisaCentral has a highly trained and motivated leadership team with deep knowledge of the industry, extensive experience, and unique skills.

UK Leadership Team

Florent Frapolli - Managing Director - Europe

Florent Frapolli joined CIBT in 2012 and is the Managing Director of the European region. Under his leadership, CIBT has made a series of acquisitions and expanded across 12 Countries in Europe. Florent has a proven track record of successfully developing and growing businesses while maintaining a high level of customer service. Before joining CIBT, Florent held leadership roles at G4S in the aviation industry, DMD in the airlines inflight entertainment market and Iron Mountain in the Record Management industry. Florent is focused on developing the European business utilizing operational excellence to drive increased profitability. Florent is a graduate of Aix-Marseille University.

Ray Rackham – Managing Director - UK

As Managing Director for the United Kingdom, Ray Rackham is responsible for leading CIBT’s combined UK businesses, including Newland Chase, CIBTvisas and Newland Chase Education. CIBT has a broad set of service offerings in the UK, including UK inbound immigration, travel visas, global immigration, student visas and document legalization services. Ray is a qualified solicitor with 20 years of experience in the private, public, legal and financial sectors. A graduate of the London School of Economics and the Inns of Court School of Law, Ray started his career holding various Government secretariat roles, including roles at the Department for International Development, the Ministry of Justice and the Home Office. Ray qualified as a solicitor in 2007 and has successfully led a series of client and corporate immigration compliance program portfolios with some of the largest, multi-national organisations, with a proven track record of change and transformation. Ray spent the last decade building a worldwide global borders and immigration program at HSBC. He regularly speaks at international conferences on the short, medium and long-term issues surrounding corporate migration policy.

Carlos Claro - Managing Director Europe - Document and Legalization Services

Carlos joined CIBT with the acquisition of Prima Visas in 2016. Following the successful integration of Prima into CIBTvisas, Carlos became UK Business Development Director and, in a relatively short time, delivered significant results. He then moved into the role of Operations Director for the UK, driving quality initiatives and overseeing meaningful growth in our customers' satisfaction. Carlos’s experience of establishing and overseeing operations in his own visa services company, along with his successful assignments in sales and operations, have made him a strong leader within our business. After successfully leading the Company’s UK visa services offering for three years, Carlos now heads up our new Document and Legalization Services in Europe, where he is responsible for leading this service line’s transformation, including developing and executing initiatives in pan-European market expansion, technology, sales and operations.

Ashok Sharma – European Operations Director

Ashok Sharma is the European Operations Director and is responsible for all operational aspects of the CIBT business across our 12 Countries in Europe. Since joining CIBT in 2010, Ashok has worked across a number of departments gaining extensive knowledge of the business. Prior to joining CIBT, Ashok worked with ING Direct. He is driven to ensure that the European operational teams provide the highest level of service each and every time our customers interact with CIBT.

Case Study

A traveller discovered that his passport was outdated the morning of his trip.

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Service Commitment

The VisaCentral global team of travel visa and passport specialists is committed to providing our customers and clients with the highest level of personal attention and professional service. VisaCentral is committed to remaining the fastest, easiest, and most secure way to obtain travel visas and passports.

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